Why One Touch

Effective technology gives people the power to do things in a faster more productive way. In creating the OneTouch platform we set out to streamline anything that wasn't directly about caring, administration, time sheets, billing, payroll and alerts. Doing this enables carers to do what they do best - care for people  

Customisation

We understand the home healthcare industry very deeply. We also understand that all care management businesses are different. That’s why we focus on your specific needs always. One Touch will work with your company to create a bespoke version of our platform, to meet the specific needs of your business and your clients.


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Support

At OneTouch Health we have a highly skilled support team available to our clients, to help with any queries they have or support they may need. Our support team are expertly trained, efficient and have a passion for what they do.

We have also created an online knowledge centre, here our clients can access learning videos and modules which we have put together based on FAQ. This facility has been created to ensure information is available to hand at all times.

Our most recent study shows that our first reply response time is fifteen minutes on average and our satisfaction rate is 98% based on customer experience.

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People

At OneTouch Health we have assembled a strong, successful and dynamic team over the years. Each team member is driven and has a passion and interest for the industry.

With the determination and drive of our team we are able to provide a service and platform to you, which results in you providing an excellent level of care to your clients.

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Our Vision

Our Vision

Our goal is to facilitate the best possible home care experience. This depends on two things; Firstly, the patient receives the right care, consistently and promptly. Secondly, everybody involved is kept informed at all times. That's why we place the carer at the heart of everything. 

Our Values

We visualize and facilitate a very high standard of homecare. Care is at the centre of everything we set out to achieve. Care is a word that’s used so much, especially in our industry, that’s why we wanted CARE to underpin our values as a business.

Client

Client

We place our clients - and your clients - at the heart of everything we do. Our priority is to do the right thing for the patient, the carer, the family and for the business.
Agile

Agile

We are flexible and open because we know no two businesses are the same. We are ready to tailor our products to suit your specific needs.
Relationship

Relationship

Good relationships are essential for success. We want to build long-term relationship with our clients, while facilitating their relationships with carers, clients and patients.
Empathy

Empathy

We want to understand and help our clients, their personnel, their patients and family members. Understanding the needs, challenges and pressures of all involved helps us to make complicated things simpler for everyone.

Success stories

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Kinetic Nursing Services

Our level of service delivery had plateaued as our attempts to increase volume and scale up the processes had resulted in mistakes being made and a reduction in the quality of service delivery...

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Pioneer Homecare

Since switching over our company’s CRM system to One Touch we haven’t looked back; besides the obvious benefit of a slick approach to scheduling, One Touch offers a host of...

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Lucas Love Healthcare

The OneTouch platform has provided real support in helping Lucas Love implement an internal organisational restructure and overhaul of our KPI reporting...