Kinetic Nursing Services

Decision context for selecting One Touch

After being awarded the local authority contract for Adult Services we found that the complexity and time-consuming nature of our manual processes had begun to impede our ability to take advantage of the growth potential.

Our level of service delivery had plateaued as our attempts to increase volume and scale up the processes had resulted in mistakes being made and a reduction in the quality of service delivery. As our brand is synonymous with high quality, this compromise was unacceptable and so service delivery was maintained at a level where quality was assured whilst innovative software solutions could be explored.

One Touch:

Advertised as innovative software solution for the health care industry One Touch offers a “Connected Health Platform” to enable providers to deliver a world class patient care.

The cloud-based software essentially provides a real time reflection of where all community-based staff are at any point of the day. This is then compared to what has been planned and the office team are alerted to any variation. The mobile app also automatically creates timesheets and customer invoices as well as recording all visits when a care worker accesses it to log into their visit.

Benefits:

Payroll automation – Improves the efficiency of the billing and payroll system. Time saved on manually writing, submitting and processing timesheets. This is now replaced with a one click report.

Co-ordination automation – manual processes for creating, checking and distributing weekly rotas to care staff is replaced by a live system, accessible by the carer through their app allowing them to see their work for the year and beyond (there is no end date set). User friendly / visual layout also helps coordinators to improve efficiency of rotas, making carers happier in their work.

Flexibility – Cloud based nature means all users, office or community based, are able to access the software and work remotely from anywhere with an internet signal.

Safety – Removes the risk of any visit being missed. Office staff would be notified that a visit has not been attended as planned and can take rectifying action.

Increased quality – Time saved in the automation of previously time-consuming tasks has allowed office-based staff to focus more on customer service aspects of the role by maintaining communication, advising of service alterations and spending more time tailoring services to meet customer preferences.

CQC compliant – Being written for the health care industry, the software is CQC compliant and has the facility to produce reports to demonstrate our organisations adherence to CQC regulations.

Impact:

Service levels on introduction:

Service levels after 7 months of introducing One Touch:

 Richard Green, Business Manager, Kinetic Nursing Services