Agincare & OneTouch
Agincare covers a variety of sectors, including domiciliary care, care and support into prisons, residential care and specialist dementia care. They also employ 3,500 people across the country.
Agincare’s Dorchester branch first started using OneTouch in June 2021. There were six other firms in the running, but Carly and her team decided that OneTouch had everything they needed to streamline and improve their care services.
"We’re able to update OneTouch immediately with any changes to a person’s health or care. No paperwork, just instant notifications. If there’s important information that carers need to pass on to paramedics, they're able to quickly identify a range of factors"
What was the challenge?
Prior to implementing OneTouch, all rotas were manually circulated to staff. If there were any changes to the rotas, these had to be painstakingly sent again.
Carly said: “Rotas used to be online and we’d send them out to everyone, resending them if we made any changes. However now, any changes we make to them are automatically sent to staff via the secure app".
“Things like holiday forms would previously have required staff to come into the office and fill out a form. That can now be done automatically and it saves so much time.”
The team wanted to
Communicate easily with each other
Using a reliable way to track internal communications and view whether a message had been received
Improve transparency with family members
Providing a central location for all HR and staff information means less time manually filling in and circulating documents
Improve efficiency across the organisation
The software allows family members to be more involved in their loved ones’ care
Centralise all staff and client information
Agincare was looking for a way to automatically notify key team members when client details had changed
How OneTouch Helped
Agincare felt improved automation and efficiency would improve care delivery across the board, saving teams time and providing them with more resources. The OneTouch team worked with them to do this in stages, providing a coordinator for the project and one-to-one sessions in order to get it right.
Using OneTouch care management software has enabled them to streamline services across the board, meaning that staff and family members alike have access to all the information they need at their fingertips and care can be delivered in a more effective way. Information can also be shared with family members, including upcoming appointments, which provides complete transparency to everyone involved.
Secured and centralised information
Both staff and client information is safely stored on the OneTouch app. Client information is locked down securely. Agincare now has the peace of mind that all client information is locked down through the GDPR and Data Security and Protection Toolkit - this means they’re both secure and compliant.
Provided an even better level of care
Automating elements such as holiday requests creates a more efficient use of employee time. Staff are also automatically notified of changes to rotas.
Improve transparency with family members
Using a reliable way to track internal communications and view whether a message had been received.
Don’t Just Take Our Word for It.
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