one solution to better care
one solution to better care

Realising Benefits Through Digital Transformation


When introducing new systems and technologies, it is important to maintain a focus on realising benefits to offset the cost and effort of the change. In my experience of managing projects, this is where many implementations miss out, the organisation quickly loses focus on the opportunities to realign processes, improve productivity and develop more agility.  Instead, the emphasis is on replacing the old with the new and moving onto to the next challenge.

With the One Touch implementation projects I have completed, best results have been delivered where the organisation recognises the true benefits of digital transformation.

What is Digital Transformation?
There is a lot of confusion around what exactly Digital Transformation is.

According to George Westerman, MIT principal research scientist and author of Leading Digital: Turning Technology into Business Transformation, digital transformation marks a radical rethinking of how an organisation uses technology, people and processes to fundamentally change business performance.

In its simplest form, everyone does seem to agree that digital transformation involves harnessing technology to achieve business goals.

Benefits that can be achieved are:

  1. Increased Productivity
  2. Optimisation of Resources
  3. Reduced Operating Costs
  4. Improved Customer Experience
  5. Improved Decision Making

Changing to new systems can be stressful and challenging, so it is important that a high return is achieved for this disruption and long-term sustainable benefits are achieved.

My experience of managing One Touch implementation projects for clients is that the technology can provide a robust platform to unlock these benefits where the focus is making real change. The combination of mobile apps, real time data recording, ease of information retrieval and analysis, online forms availability, document management and storage enable the realisation of tangible and sustainable benefits.

Tony Roe

Tony is a Management Consultant/Project Manager with over 15 years’ experience of working with clients to problem solve and deliver innovative solutions. He has a particular aptitude for identifying profit drivers, streamlining operations and embedding change. Prior to working in consulting he held senior management positions in industry. He is a graduate of Trinity College Dublin and a Fellow of the Institute of Management Consultants and Advisers.

To contact Tony please call 01 2544780 or 087 4187808, email,