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Accessibility Statement for www.onetouchhealth.net

This statement applies to the accessibility of the content published on www.onetouchhealth.net, ensuring a seamless experience for all users.

This accessibility statement is provided in a digitally accessible format. Should you require this statement or further information about our services in an alternative accessible format (e.g., large print, accessible PDF, or verbal summary), please contact us using the feedback channels provided.

Measures to Support Accessibility

OneTouch Health is committed to ensuring the accessibility of www.onetouchhealth.net for all users, including people with disabilities. We take the following measures to support accessibility:

  • Include accessibility in internal policies and practices
  • Provide ongoing accessibility training for staff
  • Assign clear accessibility goals and responsibilities
  • Implement formal accessibility quality assurance processes

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements to improve web accessibility for people with disabilities. These guidelines include three levels of conformance: Level A, Level AA, and Level AAA.

www.onetouchhealth.net  is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This level is widely recognised as providing a good balance of accessibility for a broad range of users and is aligned with international best practices.

Preparation of this Statement

This statement was drafted on June 23, 2025.

Our website’s accessibility was thoroughly tested on June 23, 2025, to ensure compliance with the WCAG 2.2 AA standard. Testing included a combination of automated scans and manual reviews to identify and address issues not detectable by automated methods alone.

Feedback

We welcome your feedback on the accessibility of www.onetouchhealth.net. If you encounter any accessibility barriers or would like to make a request, please contact us:

  • Phone: +353 91 398 133
  • Email: hello@onetouchhealth.net
  • Contact Page: https://www.onetouchhealth.net/contact

We aim to respond within 3 business days.

Technical Specifications

The accessibility of www.onetouchhealth.net relies on the following technologies to function correctly across different devices and assistive technologies:

  • Semantic HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon to meet current accessibility standards.

Known Accessibility Issues and Solutions

While we strive for a fully accessible website, we are aware of the following areas that currently present accessibility challenges. We are actively working to remediate these issues and improve the user experience for everyone.

Forms: Error Message Association

The Problem: Our forms, powered by HubSpot, don’t programmatically link error messages to their corresponding input fields which can cause confusion for screen reader users.

What We’re Doing About It: Since we can’t directly edit HubSpot’s code, our efforts focus on:

  • Reporting to HubSpot: We’ve informed HubSpot of this gap.
  • Ongoing Testing: We continuously test our forms with screen readers and keyboard navigation to catch issues.

We’re dedicated to an inclusive experience and appreciate your patience as we resolve this and other accessibility challenges. Please contact us if you find any other barriers.

Assessment Approach

The accessibility of www.onetouchhealth.net has been evaluated using the following approaches:

  • Self-assessment
  • External evaluation
  • Automated accessibility testing
  • Manual accessibility testing

Formal Complaints

One Touch Health is dedicated to providing accessible digital services. If you wish to file a complaint or request content in an accessible format, please include:

  • The format you require (e.g., accessible PDF, large print)
  • The content you need (including the URL)
  • Your name and email address

Contact us at hello@onetouchhealth.net or +353 91 398 133.

We will make all reasonable efforts to accommodate your request.

You may also submit a formal complaint under the Disability Act 2005 (No. 14 of 2005) via hello@onetouchhealth.net

Furthermore, with the European Accessibility Act (EAA) coming into effect in Ireland, if you are not satisfied with our response to your feedback or complaint regarding the accessibility of our service under the EAA, you may contact the relevant national enforcement body. We recommend consulting the National Disability Authority (https://nda.ie/accessibility/european-accessibility-act) for guidance on the appropriate body for our specific type of service.